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Reputations, Rolls Royce & Qantas
At the beginning of November, news that an engine had blown on a Qantas Airbus A380 flight from Singapore just minutes after take-off triggered a dismal month for the engine maker, Rolls Royce. In the...
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Qantas faces social media storm
This sounded ominous. Over the past week, Qantas has faced a social media backlash over the appearance of private pilot and A-lister John Travolta in its new air safety video. According to Pop Eater,...
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Ryanair grounded on social
Snow can be a wonderful thing, until you try to get from A to B and your journey is disrupted, or worse cancelled. We’re only a couple of weeks into the winter and Stansted had to close last week due...
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Snow flurries causes chaos for social media users
Snow is like Marmite: you either love it or you hate it! If you wanted to travel by plane or train on Friday or over the weekend – passengers dreaded hearing two words – cancelled and delayed. And, as...
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Managing social media for teams [webinar]
On Thursday March 7th, Sentiment Metrics CEO Leon Chaddock will be speaking at a free webinar on Managing Social Media for Teams. Also on the panel is Tom Messett (Nokia) and Luke Brynley-Jones (Our...
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Virgin Media’s billing mishap goes viral on Facebook
Picture this… you’ve just lost a member of your family and you’re grieving. The last thing you need is insensitivity from one of your service providers. This is exactly what happened recently to one...
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[Webinar] Social Media Monitoring and Engagement for Utilities
On June 11th Sentiment Metrics is taking part in a webinar on Social Media Monitoring and Engagement for Utilities. Utilities face a specific challenge when it comes to social media. The product is a...
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